Frequently Asked Questions
Everything you need to know about shopping at The Officer Tatum Store
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. Once shipped, standard domestic delivery typically takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your apparel products true to size?
Most of our apparel features a standard retail fit. We recommend checking the size chart provided on each product page to ensure the best fit for you.